Data Requests

Your Data Rights

Under applicable privacy laws, including GDPR (where applicable) and state privacy regulations, you have the right to:

• Access: Request a copy of your personal and health information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Portability: Request transfer of your data to another service
• Restriction: Request limitation on how we process your information
• Opt-Out: Opt out of marketing communications and certain data uses

How to Submit a Request

To exercise your data rights, please submit a request using one of the following methods:

Information Required

To process your request, please include:

• Your full name
• Email address associated with your account
• Specific type of request (access, correction, deletion, etc.)
• Description of the information you're requesting or wish to modify
• Verification information (e.g., date of birth, account details)

Response Timeline

We will respond to your request within:

• 30 days for most requests
• 45 days for requests under state privacy laws (may be extended by an additional 45 days if necessary)
• 1 month for GDPR requests (may be extended by 2 additional months for complex requests)

If we need additional time, we will notify you and explain the reason for the delay.

Verification Process

To protect your privacy and security, we will verify your identity before processing certain requests. This may involve requesting additional information or documentation to confirm you are the account holder or authorized representative.

Fees

We do not charge a fee to process most data requests. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. We will notify you before processing any request that incurs a fee.

Limitations

We may decline requests in certain circumstances, including when:

• We are required by law to retain the information
• The request would compromise the privacy of others
• Deletion would interfere with ongoing medical care
• The information is necessary for legal compliance or defense

If we decline your request, we will provide a written explanation.

Contact Information

For questions about data requests or privacy matters: