Privacy Policy

1. Introduction

Pathways to Parenthood Inc. ("PtP," "we," "us," or "our") operates the Partners to Parenthood platform, a care orchestration system for reproductive healthcare. We are committed to protecting your privacy and handling your data with care and transparency.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform, including our website, mobile applications, and related services (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, date of birth, and password
• Health Information: Medical history, reproductive health data, treatment plans, medications, lab results, and clinical notes
• Insurance Information: Insurance provider details, policy numbers, and coverage information
• Payment Information: Billing address and payment method details (processed by third-party payment processors)
• Communications: Messages with providers, support requests, and feedback

2.2 Information Collected Automatically

• Usage Data: Pages viewed, features used, time spent on the platform
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: For authentication, preferences, and analytics

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Coordinate your care journey with healthcare providers
• Process insurance verification and prior authorizations
• Facilitate appointment booking and care coordination
• Provide personalized care recommendations and support
• Communicate with you about your care, appointments, and account
• Process payments and prevent fraud
• Comply with legal obligations and regulatory requirements
• Conduct research and analytics to improve healthcare outcomes
• Ensure platform security and prevent misuse

4. How We Share Your Information

We may share your information with:

• Healthcare Providers: Clinics, physicians, and care teams involved in your treatment
• Service Providers: Third-party vendors who assist with platform operations, payment processing, analytics, and customer support
• Insurance Companies: For eligibility verification, prior authorization, and claims processing
• Business Partners: With your consent, to provide integrated services
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Safety and Protection: To protect the rights, property, or safety of PtP, our users, or others

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data in transit and at rest
• Secure infrastructure hosted in the United States
• Preparing for SOC 2 Type II certification with industry-standard security controls
• Regular security audits and vulnerability assessments
• Strict access controls and employee training
• Secure authentication and session management

While we strive to protect your information, no method of transmission over the internet is 100% secure. If you have reason to believe your account security has been compromised, please contact us immediately.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Portability: Request transfer of your information to another service
• Opt-Out: Opt out of marketing communications
• Restrict Processing: Request limitation on how we process your information

To exercise these rights, please contact us here.

7. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Health information is retained in accordance with applicable privacy laws and industry best practices. When no longer needed, we securely delete or anonymize your information.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform. Your continued use of our Services after such notice constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: